About Us

Emperiria Network of Experts

Our group of principal and associated experts represents the highest levels of business, professional, research, and academic authorities in strategic leadership management, organizational processes, communication, crisis, and consequence management, training and development, and resilience performance success. Collectively bringing more than two centuries of practical professional effectiveness and validated empirical experience, Emperiria experts help clients of all stages, sizes, and sectors to create, sustain, or repair a range of strategic organizational and leadership processes to improve measurable effectiveness outcomes.

Definition of “Emperiria”

Since classical Greece, “Emperiria” has described experience-based knowledge and practical insights. Emperiria consulting group continues this model for solutions to the challenges contemporary managers and executives face.

1. We offer knowledge and expertise based on experience.

2. We provide advice guided by successful prior experience.

3. We follow empirical based solutions.

Meet Our Founder

Robert C. Chandler, Ph.D.

Dr. Bob Chandler (Robert C. Chandler, Ph.D.) is the founder and principal consultant for the Emperiria group of experts. Emperiria experts provide internal and external communication empirical assessment, training, coaching, education, presentations, expert witness testimony, brand stewardship and organizational performance development consulting services.

An accomplished researcher and scholar, including widely circulated “white papers” on communication during disasters, Dr. Chandler’s corporate and public client list includes Federal Reserve Bank, IBM, ABC Television, American Airlines, Delta Airlines, Northwest Airlines, and Habitat for Humanity. He is the author, co-author, or editor of nine books and more than 195 academic and professional articles and publications. An applied researcher who is sought after as a subject matter expert and consultant on communication best practices thought leadership. Highly regarded for his innovative models and widely used practical templates such as the Chandler 3-3-30 Rule, 60 & 6 Principle, DA4 Emergency Notification Message Structure, Marks of a Leader, Chandler Message Map Model, The Chandler Crisis Lifecycle Model." Dr. Chandler is a frequently featured keynote speaker at professional conferences and symposiums across the globe as well as delivering popular national Webinars, workshops, and off-site seminars. Dr. Chandler received the 2011 NFPA Ronald Mengel Award and the 2010 George Gerbner Excellence Award for his applied research scholarship.

Dr. Chandler has served as professor and graduate program coordinator. His innovative programs and highly sought curriculum offerings have earned him an international following. He is an expert in organizational and business communication with a specialty in organizational crisis communication including communication during emergencies, crises, and disasters, as well as health and risk communication priorities for pandemics and other public health crises, effective risk communication, behavioral and psychometric assessment and appraisal, incident notification, crisis leadership, teamwork, multicultural and intercultural diversity, organizational integrity, public relations and program evaluation and assessment. Dr. Chandler is a well-regarded consultant and trainer who are assisted a wide range of public and private organizations including Fortune 500™ companies, public agencies, government, schools/universities, hospitals, businesses, and a wide variety of professional associations. Dr. Chandler is also an expert in training curriculum design, instructional delivery and assessment, training & development, mediated communication effects on cognitive and affective outcomes. He has created innovative academic and professional programs in subject areas such as crisis and risk communication, emergency notification, health communication, advertising/marketing, public relations, and organizational communication.

Client Testimonials

  • "I have had the pleasure and good fortune to work with Dr. Bob Chandler on several projects over the past 10 years. Bob is an exceptional professional in every sense of the word, and his extensive academic background, coupled with his practical experience, has had a transformative impact on our collaborations. One of Bob's remarkable talents is his ability to bridge the gap between theory and practice. He possesses an aptitude for translating complex communication concepts into actionable strategies. Bob brings an infectious positive attitude and unwavering enthusiasm to every engagement. His approachable demeanor and willingness to mentor every colleague have greatly enhanced our professional relationships. Bob's contributions consistently make a significant impact on every client's success, and I am grateful to have the opportunity to call Bob a friend and a colleague."

    Blair Neville

    Principal, Adennill

  • "I am happy to offer a strong commendation for Bob Chandler for anyone needing assistance in the field of crisis communications. His contributions significantly helped our organization's efforts to deliver thought leadership and industry recognition for the most important aspects of crisis communications. Bob played an important role in elevating our brand and enhancing our capabilities in this field. Thanks to Bob's help, we successfully attracted a highly qualified audience eager to absorb this wisdom. Our webinars and events consistently drew enthusiastic participation, and Bob undoubtedly played a pivotal role in forging these connections. I endorse Bob as a true asset to any organization looking to shine in the crisis communications field. His expertise, unwavering dedication, and collaborative spirit are attributes that are exceptional."

    Marc Ladin

    Former CMO, Everbridge

  • "Dr. Chandler conducted original empirical research and prepared an expert witness report for litigation involving a trademark dispute between two major restaurant chains. The research report brand analysis played a key role in settling the dispute."

    O.C. Ferrell, Ph.D.

    James T. Pursell Sr. Eminent Scholar in Ethics; Director, Center for Ethical Organizational Cultures; Professor of Marketing, Auburn University

  • "I have known and worked with Dr. Chandler for well over a decade. Dr. Chandler’s vision empowers the decisions and communications needed for those in crisis. He has successfully designed and built programs for schools and businesses facing unique challenges and strategic events. He makes your leadership better. Dr. Chandler always energizes audiences."

    James W. Satterfield

    Founder & President, Crisis Risk

  • "Dr. Robert Chandler embodies and exemplifies the word expert. Dr. Chandler has served as a mentor and advisor in the most challenging global event scenarios since 2008. With my specialization in Global Security, Crisis Management, and Resiliency communications, his track record demonstrates his continuous and consistency to deliver effective results for my global fortune enterprise clients. Bob's skills and knowledge defines the elite level. At the heart of his 3-3-30 model is a scientifically proven risk communication framework that organizes content clearly and concisely to ensure messaging effectiveness. There is no other individual in the world whom I would rather have by my side to support my critical communications mission to protect people than Dr. Chandler."

    Scott Finkelstein

    Global Strategic Account Executive, Everbridge

  • "Dr. Chandler was engaged as a consultant to coach and prepare University of New Mexico business students for a national case competition. His knowledge and effective coaching on persuasion and presentation communication was key to the student’s success. The students he coached improved their performance and were successful. This team was the first in the school’s history to achieve first place in the national competition. "

    Linda Ferrell, Ph.D.

    Globe Life Professor of Marketing, Auburn University

  • "Dr. Chandler presented Keynote presentation for the Daniels Fund ethics initiative, in particular his presentation on ethical leadership including key principles for ethical and effective leadership communication received many positive comments."

    O.C. Ferrell, Ph.D.

    James T. Pursell Sr. Eminent Scholar in Ethics; Director, Center for Ethical Organizational Cultures; Professor of Marketing, Auburn University

Emperiria has a network of subject matter experts who have advanced professional training, academic credentials, credible knowledge and extensive empirical experience essential to provide coaching, assessment, training, and a range of strategic solutions in the areas such as strategic leadership management, organizational processes, internal organizational communication, public external communication, crisis and consequence management, training and development, conflict management-resolution, marketing, brand stewardship, human performance behavior, emotional intelligence, teamwork, and resilience performance success. We customize solutions rather than offer a one-size fits all standardized template.